Denying Problems Exist

Denying Problems Exist 

Every business has problems. How you respond to those problems determine the success or failure of your business. 

 

Another reason business fail is because they deny problems existing in the business. 

 

I cannot tell you how many times I spoke to a business owner and heard “it will take care of itself” or “I do not want to hurt their feelings” or “but they have a family” or “I know, it has been that way a while” or “who cares” or “no one told me.” Want more? I heard them all. 

 

I had a client where the employees did not do as he asked. This went on for years. The problem: they were no consequences if they did not perform and they knew it. It cost this man his business. In this case we got the business ready for sale and he sold the business. 

 

I can’t tell you how often I heard “I knew this was going on but I did not know it could be different.” They did not know it was a problem and more importantly, they did not know they were supposed to do something about it. 

 

RULE #1: If it does get the results you want, it is a problem.

RULE #2: Do something about it! 

 

As the business owner you are responsible for the actions of your employees. If they are not performing, train them. If they are trained and still not performing, make sure they roles and responsibilities are clearly defined. If they still do not perform, fire them. Your business is your livelihood and you are not required to keep dead weight. 

 

Provide a way for your customers to tell you what is on their mind and listen to them. One client heard over and over again that he was losing sales to a competitor. This was a problem because his customers we defecting. Finally he asked one customer why they were leaving and they told him. It was his pricing. He assumed his customer would always pay his price for his product. By the way, this new competitor was able to sell his product to the customer for less than my client could make it. Talk about a wakeup call. 

 

He is things you can do to identify problems:

1.     Make sure roles and responsibilities are defined. If everyone knows what they are supposed to do nothing will far between the cracks. If it does then it is a process problem and not a people problem.

2.     If it is a personal problem address it immediately. The morale of a company can be destroyed by a few bad apples.

3.     Make sure the process is clearly defined. For example if a customer complaint is handled the same way each time, it is easier to train others, build in redundancy and implement management by exception policies.

4.     Implement an “ownership” policy. Everyone takes ownership for a problem. Do not assume someone else will take care of it. As a business owner this means you must allow your employees to do their jobs.

5.     Listen, Listen, Listen. Listen to your customers. Make sure you have lunch with your key customers quarterly. Listen to your employees.  They are doing the job and they know what kinds of problems they are having. Listen to your peers. They will help you see and understand trends that you cannot see by yourself. 

 

When in doubt, ask for help.

 

Call me if you have questions or need help.

 

Ron Finklestein

303-990-0788

ron@akris.net     

      


Goal Setting

Several of my associates are using www.iLearingglobal.biz/ronf to help them with their personal and business growth. Below is an unedited email from one of them. I thought I would share it because this training works and works well.    

I got a lot out of the “Goal Setting” section; took some notes that might encourage others to get into the material.  There’s some good stuff there! Paul Martinelli:

  • You have to use your imagination, not reasoning when setting goals.
  • the reason we set a goal is not to GET something, but to BECOME something.
  • Don’t set a goal on what I THINK I can do….it has to be OUTSIDE my comfort zone to inspire me….That’s where all growth takes place
  • Don’t base any goals on OUTSIDE circumstances
  • Give all my creative energy to the GOAL, not the plan!  The HOW will always show up; be flexible.
  • Ask myself, is this goal worthy of me: I’m trading my life for my goal, it must be worthy of me.
  • Ask myself: what do I really want??? Then take off the lid of reason, and tap into my imagination.

Bill Bartman:1. Make sure it’s MY goal, and not someone else’s2. Don’t call it a “Goal”….The average person misses their goals 70% of the time.   My mind just can’t “unknow” this!
Instead, call it a PROMISE to myself.   Most people keep their promises!!!   (I really like this one; it’s shifted some things for me, and I feel much more SURE of achieving my promises to myself!)
3. Clearly identify the PROMISE.4. Use all the tools around you: people, support, what motivates you..5. Create a “Promise Plan”:   

  • What it is I’m going to do
  • When am I going to do it
  • Where will I be when this happens
  • Why do I want this; what is my passion
  • Who; whose help do I need?
  • How am I going to do it?  I can’t know this from where I am right now!   I only have to know what I want to do, and why…the HOW will show up.

6. Review the plan and the promise regularly.  Focus on it for 20 minutes daily.   (If it’s that important to me, I’ll FIND 20 minutes)7. Pay attention to what I’m saying to myself…tell myself what I can do, who I am….not what I can’t do   (Manage my self talk)8. Tell other people my promises- have confidence to do that.  It increases the risk; yet most people want to help…  be able to articulate what I plan to do.9. Envision the results before hand.

10. Start- take inspired action.

If you want access to the same training please click here to learn more www.learningglobal.biz/ronf

To purposeful action

Ron Finklestein

330-990-0788

ron@akris.net

Nine Behaviors That Lead to Success

As a reuslt of my research, I was able to isolate nine specific behaviors that successful people implement in their business. Let’s discuss the nine behaviors.

1.     Selfishness … Selfishness is defined as intelligent self-interest. Intelligent self-interest means to understanding what is important. What is important is helping business owners be success. It is this intelligent selfish-interest that allows business owners to protect their time, energy, money and take action that leads to successful results.  

2.     Results … Successful people measure everything. Their actions are driven by the results they want. It is important to measure everything to ensure the actions being performed led to the correct results. This step can only happen when you take ownership.

3.     Ownership … Ownership states that I am responsible for what is happening in my business and my life. When a person takes ownership of his/her situation, change can be effected. Our job is to help you be successful but it is your business and you need to take responsibility for the outcomes you experience.

4.     People … Our success is largely dependent on how well we lead, communicate, manage, influence, and sell our ideas to others. Successful people understand this and they are consistently looking to surround themselves with other likeminded individuals to test ideas, receive feedback, improve their skills and be held accountable for doing what is important. These concepts are discussed in my book The Platinum Rule for Small Business Mastery.

5.     Persistence … The best laid plans rarely work out as planned. You know the old saying: “plan for the worst and hope for the best.” Successful people are flexible in implementing their plans; changing as the facts dictate while remaining true to their intelligent self-interest. 

6.     Discipline … When you measure your results a powerful thing starts to happen: you find out what works. Discipline means created measurable, repeatable and predictable processes that allow business owners to create corporate and business habits that anyone can learn. This makes it easier to pass along the corporate knowledge that leads to business success.

7.     Focus … Focus means asking two questions: Is what I am doing leading me to my goal? If not, then why am I doing it? When you are focused, you determined what is really important to implementing your goals as defined by your intelligent self-interest.

8.     Ideas … Many business owners suffer from a glut of ideas. Instead, they need to focus those ideas that specifically drive their goals and support their intelligent self-interest. Finklestein and his team create a third book called 49 Marketing Secrets (THAT WORK) to Grow Sales. The primary focus of this book is to generate marketing ideas that are used to help business owners grow sales. 

9.     Action … The original definition of the success is to take action. When business owners get clear on their intelligent self-interest, it become much easier to take action… and it is all about taking action. That is what the Business Mastery Advisory Board is all about, holding business owners accountable to take the correct action to achieve their goals.

How many of these behaviors have you implemented in your business?